Terms & Conditions - Oxford Rail Orders

All major credit cards accepted (not American Express or SOLO/ELECTRON). For your convenience all prices are shown in our shop are UK Pounds Sterling. Oxford Rail is a separate operating division of Oxford Diecast Ltd. All orders are processed by Oxford Diecast Ltd. Cheques should be payable to Oxford Diecast Ltd. Although we will aim to despatch in 3/5 days please allow 28 days for all deliveries. All transactions are ultimately charged in £ Sterling at the time your models are ready for despatch, postage is calculated and shown at order placement. We do not offer club discounts on Oxford Rail products

YOUR LEGAL RIGHTS

All customers have the legal right to cancel their orders. In order to cancel you must inform us within a period of 7 days starting on the day after the goods are received by you. In case of cancellation, we will return the payment to you within 30 days of the cancellation. If the goods have been despatched to you, prior to cancellation, you should return the goods to us at your cost. If the goods are not returned, we will collect them and deduct the direct cost from the refund. Our policy is to give customer satisfaction - so if you have any problems please contact us and we will do whatever we can to help you. Our full contact details can be found below.

COOKIES

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site, you can learn how to do this www.allaboutcookies.org/manage-cookies/ , however doing so will likely mean that our site will not work as you expect.

 

Email Customer Service